Customer satisfaction with pay-TV providers has fallen this year to an index score of 63 (on a 100-point scale), down from 65 last year and 68 the year prior, according to [download page] the American Customer Satisfaction Index (ACSI). The pay-TV sector now joins internet service providers (ISPs) at the bottom of the list of 43 industries tracked. (more…)
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Pay-TV Customer Satisfaction Drops Again, Now Lowest-Rated of 43 Industries
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